I was on a weekend getaway with my sister. My husband called me up and told me that my computer crashed. He did not tell me that it would not boot up at all. He did not tell me that it had a virus on it before it finally quit. He did not tell me tHat I would have to format the hard drive. He did not tell me that it was a good thing I use carbonite to back up my system online. I did not know any of this until I got home and found out for myself.